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Post by totmcsentry on Feb 22, 2009 19:50:56 GMT -5
well look at the first post on this thread arcturian has included a link to the petition you refer to and I have already signed it I even sent the author an e;mail but he has yet to answer
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Post by totmcsentry on Feb 24, 2009 12:58:56 GMT -5
Response (Smith) 02/23/2009 07:05 AM Dear Sir/Madam, Thank you for contacting Electronic Arts. I'm sorry to hear you are experiencing difficulties, and apologize for any inconvenience. Unfortunately, I need some more specific information in order to really know what's causing the problem. If you're getting errors, please write down the error message exactly as it appears and send it to us at your earliest convenience. If you're not getting an error but are having problems, please describe in more detail what exactly is going wrong, and what you're trying to do when it happens. Best Regards, Smith EA Support Centre, UK and Ireland electronicarts.co.ukelectronicarts.ie |
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Post by totmcsentry on Feb 24, 2009 13:00:56 GMT -5
well what can I say to that EA response does no one at EA know what they are doing / anyway at least the servers are fixed now where is our updates
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Post by kunio18 on Feb 24, 2009 15:48:42 GMT -5
well look at the first post on this thread arcturian has included a link to the petition you refer to and I have already signed it I even sent the author an e;mail but he has yet to answer i sent the author and email too and waiting for a replie, he sounds like he knows what has to be done and discussing the problems with the game itself |
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Post by dratomik on Feb 24, 2009 19:00:59 GMT -5
Well Mcsentry, I've sent them an e-mail as well, and their machine said I'd get a response in 24 hours. We'll see if I get a different E-mail or the exact same one.
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Post by totmcsentry on Feb 25, 2009 20:26:03 GMT -5
Its the usual big company speak they just fob you off and hope you will give up / when I contacted ubisoft about far cry 2 it was the same bland response / take 2 on the other hand where excellent when I contacted them about civilisation , they even sent me messages to my email account hand typed to get update's and to see if I was experiencing any more problems an altogether much better and helpful service than EA
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Post by kunio18 on Feb 26, 2009 11:08:03 GMT -5
i hate everything now with ea cant even get onto a EU server
give up
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Post by totmcsentry on Feb 26, 2009 14:52:42 GMT -5
the servers are okay at the moment kunio
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Post by totmcsentry on Feb 26, 2009 18:38:16 GMT -5
Customer 02/24/2009 09:57 AM well the servers are now fixed after a 8 day without USA servers . but what about the updates to fix all the bugs like limited friends list and voice chat to name a few Response (Smith) 02/23/2009 07:05 AM Dear Sir/Madam, Thank you for contacting Electronic Arts. I'm sorry to hear you are experiencing difficulties, and apologize for any inconvenience. Unfortunately, I need some more specific information in order to really know what's causing the problem. If you're getting errors, please write down the error message exactly as it appears and send it to us at your earliest convenience. If you're not getting an error but are having problems, please describe in more detail what exactly is going wrong, and what you're trying to do when it happens. Best Regards, Smith EA Support Centre, UK and Ireland electronicarts.co.ukelectronicarts.ie |
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Post by totmcsentry on Feb 26, 2009 18:39:33 GMT -5
Response (Raul) 02/25/2009 04:43 AM Dear Sir/Madam, Thank you for contacting us. I have reviewed our Knowledge Base at support.electronicarts.co.uk and located an article that may assist with resolving your issue. Our Knowledge Base is consistently updated to ensure that you can reference it for even the most recent issues. I have included the link to the article and I have taken the liberty of copying the information related to your issue below: <http://support.electronicarts.co.uk/cgi-bin/eauk_new.cfg/php/enduser/std_adp.php?p_faqid=19438> |
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Post by Buffa on Feb 26, 2009 21:24:15 GMT -5
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Post by kunio18 on Feb 27, 2009 6:38:27 GMT -5
*sigh*
that wasnt very nice to hear from the company itself
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Post by dratomik on Feb 27, 2009 10:54:17 GMT -5
I still haven't gotten an E-mail back from them, and they said I'd have a response in 24 hours.
They're answer to you is rubbish Sentry, they don't answer any questions about why the servers are lagging, or say anything about future updates. I'm almost certain that if I do finally get a response from them, I'll be sent the same useless link.
I read this "Orange Box has sold 3 million units at retail" which was posted about a year ago. If one third of that is PS3, then there is a million people who payed between 40 and 70 dollars Canadian (I don't know how much that is to you guys) And thats more than enough money to hire a few guys to update the game. Fuck, I WOULD DO IT if they'd let me.
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Post by totmcsentry on Feb 27, 2009 12:44:54 GMT -5
not only have they made money but it is back in the UK game charts at number 3 / how can they get away with still selling a product that is faulty ? if it was a car or TV with a common fault they would be forced by law to recall and fix them / with games its easy no customer contact just a patch auto downloaded when you next log on / if they have patched pc and 360 then surely that is an admission their product is faulty /
CLASS action anyone ??
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Post by dratomik on Feb 28, 2009 11:12:27 GMT -5
I wonder if there is some sort of legal action that can be taken against them. Hell, even just getting it out there would be good. EA and VALVE probably wouldn't like something like "Group of gamers band together, Sue gaming giants Valva and EA" hitting the headlines...
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